POSITION: LEASING CONSULTANT REPORTS TO: MANAGER
The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review closely these duties, skills, and physical requirements and that you understand you are verifying that you can perform all the duties, have the skills, and possess the physical abilities necessary to perform the job as described.
JOB BRIEF: The LEASING CONSULTANT is the property’s sales representative whose primary duties are to greet prospects, present professionally the features and benefits of their assigned property, and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. THE LEASING CONSULTANT will contact a person of authority should any situation warrant action or decision not included in his or her duties and responsibilities.
DUTIES AND RESPONSIBILITIES • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. • Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment. • Must have complete knowledge of lease contracts, applications, and other addenda. • Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual. • Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident, or other employee.
MARKETING AND LEASING • Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet. • Maintain the work area in a clean and organized manner. • Inspect models and make ready vacancies daily to ensure cleanliness. • Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate. • Greet prospective residents, qualify and determine their needs and preferences, and professionally present the community and specific apartment(s) while pointing out features and benefits.
ADMINISTRATIVE • Correctly complete all lease applications, process application verification, and notify prospective residents of results. • Complete all lease paperwork including related addenda per SunRidge policy. • Accept rent and deposit – not to include cash or incomplete money orders. Provide receipts upon request using only approved SunRidge receipts from the receipt book. • Complete the Guest Information form on all prospects, send thank you notes, and perform follow-up. • Enter phone and/or walk-in traffic from Welcome Cards into the computer daily • Physically inspect the property when on grounds, pick up litter, and report any service needs to Manager, including cluttered patios, inoperable vehicles, broken windows, water leaks, etc. • Inventory office supplies on a weekly basis. The report needs to be managed. • Organize and file appropriate reports, leases, and paperwork daily. • Attend company meetings when requested. • Document all resident communication (verbal and written) in the lease file conversation log. • Assist the Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc. • Accompany outside vendors on service request calls for occupied apartments when necessary.
TRAINING • Complete all Grace Hill courses by the required deadlines. Commissions and bonuses will not be paid for anyone with past due Grace Hill courses.
QUALIFICATIONS Requirements include maintaining good leasing and closing skills, being and staying organized, and possessing basic computer skills.
PHYSICAL REQUIREMENTS • Stand and walk or sit alternatively depending on the specific needs of the day. Estimate 70% of time spent on feet and 30% sitting at a desk. • Have constant need (66% to 100% of the time) to perform the following physical activities: Bend/Stoop/Squat Pick up litter, file Climb Stairs Show and inspect property Push or Pull Inspect and show the property, open and close doors Reach Above Shoulder Inspect property, store/retrieve supplies • Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting the property and traveling between properties. • Constant need (66% to 100% of the time) to perform the following physical activities: Writing/Typing/Data Entry Corporate/inter-office/resident communication Grasping/Turning Telephone/doorknob use Finger Dexterity Typing, operation of office equipment.
VISION REQUIREMENTS • Constant need (66% to 100% of the time) to complete forms, read and review reports, answer a wide variety of correspondence, and view the computer screen. Frequent need to see small detail. • Constant need (66% to 100% of the time) to see things clearly beyond arm’s reach; e.g. inspecting property and showing property.
HEARING REQUIREMENTS • Constant need (66% to 100% of the time) to communicate over the telephone and in person with prospects, residents, vendors, and corporate employees.
SPEAKING REQUIREMENTS • Constant need (66% to 100% of the time) to communicate over the telephone and in person with prospects, residents, vendors, and corporate employees.
DRIVING/TRAVELING REQUIREMENTS • Frequent need (66% to 100% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to the bank, visit the corporate office, conduct outreach marketing, and run property-related errands.
REASONING DEVELOPMENT • MODERATE. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions.