The LEASING CONSULTANT is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. THE LEASING CONSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities. DUTIES AND RESPONSIBILITIES • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. • Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment. • Must have complete knowledge of lease contract, application and other addenda. • Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual. • Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee. MARKETING AND LEASING • Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet. • Maintain work area in a clean and organized manner. • Inspect models and make ready vacancies daily to ensure cleanliness. • Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate. • Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
The Senior leasing agent is to assist the manager in effectively managing the assigned property. In the manager's absence, the Senior leasing agent will assume all responsibilities associated with accomplishing property objectives as set forth by the property supervisor and the property owner. In addition, the Senior leasing agent is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. DUTIES AND RESPONSIBILITIES Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. INCOME COLLECTION • Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received by residents and applicants. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos). • Deposits all monies prior to bank close each day. RESIDENT RELATIONS • Maintains positive customer relations attitude. • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-ins, move-outs and vacancies when requested. • Delegates inspection or inspects with residents all move-in/move-outs.